18:12 30 Aug 19
The hands on service and design is BEYOND amazing. I was able to have the owner personally come and discuss exactly what my landscape needed. Each time I had a question, before, during, and even AFTER the installation, I was able to speak with someone in the office who addressed my concerns. I can be a little "worried" when it comes to making a big expense decision like this but the quality and care I received from the entire company as a whole made me feel confident in my decision. Over the years you deal with many companies that put you through the ringer and disappear. Not with this company. They've been around (I am a nerd and did my research on all local Bergen County companies) for years and it shows in their work. Where else can you send a panicked email at 9pm at night and get an answer before the morning??? My sprinkler head near the street must've been hit by a landscaper and was gushing all over. Being a new sprinkler system owner, I didn't have a clue what to do!! I knew they were closed so I went on their website, clicked on the chat now, and it sent the office an email. By the next afternoon, someone was at my house and the office was able to walk me through shutting the system off completely so that it would not run again. My irrigation system is now 3 years old and it's running perfectly! Even after a backyard redo, the tech, Alex, at my turn on, was sure to shut off the back section so it would not water the sitting area. After taking a look at the lighting work, I may even consider some outdoor lighting as well!!!
15:54 29 Aug 19
I am very pleased with my experience with Garden State Irrigation, and have already recommended them to my parents, who also used their services. Joel came onsite for an estimate and gave me pricing on the spot, and followed it up with a written proposal shortly after that. They happily accommodated my request for a specific (Rachio) controller versus their standard (Hunter). Their pricing was also much less than other proposals I had seen, with comparable hardware quoted. They arrived onsite as scheduled, promptly after we finalized our paperwork, and finished the work in half a day taking care of the plumbing permit.
12:10 08 Aug 19
I HIGHLY RECOMMEND Garden State Irrigation & Lighting. The owner Joel is extremely professional and took pride in his work. He took the time to take me around my property for an estimate to show me what would give me best results. I added lighting around my pool area / front entrance of the house, outdoor speakers, outdoor tv & sprinklers to keep my grass healthy and green! He also helped me add sprinklers around my garden to control through a app on my phone which I thought was really cool! I am extremely pleased with his work. All our guests this summer have been raving about my backyard & I couldn’t be happier with the results. If you’re looking for irrigation & lighting look no further!! HIGHLY RECOMMEND JOEL!
01:57 29 Jul 19
As a property owner I have dealt with multiple vendors and service providers over the years. The professionalism that was displayed by Garden State Irrigation was abysmal in process and expertise. Not only did they submit a bill for work, but they requested that it be paid immediately even though the new sprinkler system they installed two years prior had already failed to operate. I noticed one day that the zones were not operating normally so I called Garden State Irrigation back because they were the ones who originally installed the system. The service tech arrived and diagnosed the situation and stated he identified a part that needed to be replaced which he did replace. he told me two zones were stuck open and did not have the time to fix it. The company told me I had to pay them for what they have done so far while the system was still out of commission. I told them i have no problem paying my bills when jobs are complete. They told me it was policy and would not come back to complete the job unless I paid 350 dollars. I called a different company and turned out my zones were fine after testing them individually. Turned out the whole clock was no good. I am very disappointing in this company considering I used them for the install and payed them outright as soon as the job was complete.
16:16 03 Jul 19
Very unreliable company. They don't show up when they are suppose too.
14:04 08 Oct 18
Several years ago Garden State Irrigation installed an irrigation line for my adjacent neighbor. We purchased our home 6 months ago (which was previously a vacant lot) and approximately 2 weeks ago when we did a large landscaping project for our property we discovered the irrigation line that was installed by Garden State Irrigation was over 2 feet into our property. We dug up the irrigation line and moved it along the fence line (the fence was installed after the irrigation line) so that we could continue with our landscaping work. We believe that they did this because there were river rocks along the side of our neighbors property an Garden State Irrigation was lazy and did not want to move them to install the irrigation line so they just went around them. Garden State Irrigation now refuses to move the irrigation line and reinstall it correctly. They already charged our neighbors $150 for temporarily moving the irrigation line so that we could complete our landscaping work and now want an additional $500 to bury it correctly. It is the most unprofessional behavior to bury irrigation lines on someone else's property. They should take responsibility for their actions.
03:19 01 Oct 18
Garden state irrigation installed a new sprinkler system for my property in August. They were very professional and got the job done efficiently for a reasonable price. When I reported an issue with one of the sprinkler heads, they came and repaired it promptly. I am very satisfied with the job and customer service.
21:21 17 Jun 18
We've used Garden State Irrigation and Lighting for over 15 years, and wouldn't use anyone else for our irrigation and lighting needs. Mark and his team are professional and friendly. Rescheduling an appointment to better fit my schedule is never a problem. We also use them for our holiday lights. They set up, take down, then store the lights neatly in bins. I highly recommend GSI!
17:08 15 Jun 18
Whenever your guys show up to do something at my house I am impressed by how smart, clean, nice and polite they are. My sprinklers work great and the lighting looks terrific. What a pleasure to deal with professionals.
20:52 14 Jun 18
Great customer service. Always there to help if there any issues with your system. Knowledgeable and friendly technicians. They installed my system and have maintained it for over 15 years. Great company. Would highly recommend.
17:28 27 Feb 17
Great service, great staff and workers. Highly recommend
13:16 22 Nov 16
GSI was wonderful - they came promptly for an estimate and install. All employees have been professional and friendly. I would recommend them to anyone.
21:59 21 Oct 16
Fabulous customer service. From installation to full maintenance. I would highly recommend Mark and his team.
23:19 19 Aug 16
They showed exactly on time. Installed Hunter sprinklers as promised. Very neat work, not like my neighbor who were promised Hunter by another installer and got Rain Bird. (GT) When the job was completed you could hardly tell a complete irrigation system was done that day.
17:04 17 Aug 16
responsive and competent service